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Refunds

Buying cricket gear online can be a little daunting, particularly not knowing how the bat is going to feel or how the gloves or pads are going to fit. So we are giving everyone a full refund with no questions asked. We want to give you peace of mind, that if something is not quite right, you can return it with a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

If the product is defective and faulty at any stage, there will be a full refund.

To start the return process, go straight to the return portal for a very simple and easy process.

We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any returns questions at info@t20stars.com

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can sort this issue and make it right immediately.

Warranty 

Cricket Bat

There is no exact time that a bat will last for. It is very important to look after it as well as you possibly can. Surface cracks are part and parcel of using any cricket bat against a hard cricket ball. These can all be managed with a little bit of fibreglass tape to reinforce the area. Every T20 Stars bat is fitted with a toe-guard and Extratec to help to protect the bat as much as possible. 

If the bat is genuinely faulty then it will be replaced immediately. This includes the following.

  • Broken Handle
  • The blade breaking into two pieces

The T20 Stars warranty won't cover the following issues.

  • Surface Cracks
  • Toe, edge and shoulder damage due to mistimed shots
  • Damage due to improper or extended use

Pads and Gloves

There will be a 3 Month Warranty for any split seams or stitching